Shipping policy

Since TryPaintball.com exclusively sells digital vouchers and admission deals for third-party paintball parks, we do not ship any physical goods. This policy outlines how you receive your purchase.

1. Digital Delivery

All purchases made on TryPaintball.com are delivered electronically.

  • Method: Your voucher will be sent to the email address provided during the checkout process.

  • Format: Vouchers are typically sent as a PDF attachment or a unique digital confirmation code within the body of the email.

  • Cost: There are no shipping or handling fees for digital delivery.

2. Delivery Timeline

  • Instant Processing: Most orders are processed and delivered within seconds of a successful payment.

  • Verification: In rare cases, orders may be held for manual review by our fraud prevention team. This process typically takes less than 2 hours during standard business hours.

3. What to do if you don't receive your order

If you have completed a purchase but cannot find your voucher, please follow these steps:

  1. Check your Spam/Junk folder: Automated emails are sometimes filtered by email providers.

  2. Confirm your email address: Ensure there wasn't a typo in the email address provided at checkout.

  3. Contact Support: If your voucher hasn't arrived within 30 minutes, email us at info@trypaintball.com. Please include your name and the date of purchase.

4. No Physical Shipping

We do not sell or ship physical paintball equipment (markers, paint, gear, etc.). If you are looking for physical gear, please note that our vouchers are for on-site services and rentals only at our partner parks.